• Provide exceptional customer support via telephone and email, delivering prompt, accurate, and helpful responses.
• Resolve customer complaints and concerns with professionalism, composure, and a solutions-driven approach.
• Diagnose, assess, and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Monitor and track the progress of delivery routes, ensuring timely and accurate updates to customers.
• Scan haul-away pods and verify stamps to ensure proper tracking and timely delivery.
• Process changes or cancellations to delivery orders seamlessly, minimizing disruption and maintaining a positive customer experience.  

At a minimum, you’ll need:

• Proficiency in Microsoft Office Suite, including MS Project, Word, Excel, and PowerPoint.

It would be a plus if you also have:

• A high school diploma or equivalent.
• At least 1 year of experience in a customer service or call center environment.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Excellent organizational and multitasking abilities, ensuring smooth operations in a fast-paced environment.
• Ability to stay calm under pressure and deliver exceptional solutions that meet or exceed customer expectations.

Category Code: JN003