Customer Service Representative

Work Location: Hanahan, SC 29406, USA
Shift: Sunday - Thursday 10:00am - 6:00pm
Pay: $20.50 per hour

What You’ll Do on a Typical Day:

• Assist customers and business partners via telephone and email, providing timely and accurate support.
• Handle customer complaints in a calm, professional manner, ensuring customer satisfaction.
• Diagnose, assess, and resolve issues or concerns efficiently, providing effective solutions.
• Monitor progress of delivery routes to ensure timely and accurate deliveries.
• Scan haul-away pods and verify stamps to ensure compliance with company standards.
• Process changes or cancellations to delivery orders, keeping customers informed throughout.

What You Need to Succeed:

At a minimum, you’ll need:

• Proficiency with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.

It’d be great if you also have:

• High school diploma or equivalent.
• At least 1 year of related experience, preferably in a call center environment.
• Strong customer service skills with the ability to effectively resolve customer issues.
• Excellent multitasking abilities and exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Why Join Us?
We are committed to providing exceptional service while creating a work environment where individuals can grow and succeed. Join our team and become part of a company that values its employees and encourages development.

Category Code: JN003