Customer Service Representative
Customer Service
Suffolk Virginia Contract Feb 5, 2025
Customer Service Representative
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.

Opportunity: Contract (26 weeks)
Compensation: $15-$16/hour
Schedule: Monday – Saturday (Friday off) 10am-7pm

**Need to be available for occasional overtime**
Location: Suffolk, Virginia

Responsibilities:
  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnoses, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders
Qualifications:
  • Experience with Microsoft Office programs
  • High school diploma or equivalent
  • 1-year related experience preferably within a call center environment
Category Code: JN003