Customer Service Representative
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
Opportunity: Contract (26 weeks) Compensation: $15-$16/hour Schedule: Monday – Saturday (Friday off) 10am-7pm **Need to be available for occasional overtime** Location: Suffolk, Virginia
Responsibilities:
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnoses, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
Qualifications:
Experience with Microsoft Office programs
High school diploma or equivalent
1-year related experience preferably within a call center environment