CWR-Customer Service Rep I
Customer Service
Customer Service
North Largo , Florida Contract Dec 20, 2024
Customer Service Representative
Location: North Largo, Florida
Duration: 26 weeks
Shift Details: Fluctuating hours. 7am to 4pm, 8am to 5pm, 9am to 6pm, and 10am to 7pm. All shifts include an hour lunch.
Pay Rate: $15.50/hourly
JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
RESPONSIBILITIES
Location: North Largo, Florida
Duration: 26 weeks
Shift Details: Fluctuating hours. 7am to 4pm, 8am to 5pm, 9am to 6pm, and 10am to 7pm. All shifts include an hour lunch.
Pay Rate: $15.50/hourly
JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
RESPONSIBILITIES
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN003
#zr
#zr