POS Support Analyst
Location: Charlotte, NC (hybrid) or Remote
Duration: 6 month, contract-to-hire
Pay: $20-$25/hour 

JOB DESCRIPTION  
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

This Role Assists with Technical Issue Resolution and Application Updates for the Front of House Technology Solutions. We need a candidate that is about helping others, creating something, finishing something, doing whatever it takes to succeed and making the team better.
RESPONSIBILITIES 

• Interface with Technology Delivery Managers (TDM), Sector Relations, and other teams
• Interface with Broadband Support, Treasury, and company STG and Corporate Teams
• Interface with External Vendors for Applicable Systems
• Interface with guests using the mobile apps
• Manage, Track and Complete Hosted POS and Mobile Configuration and Report Requests Received Via Phone or Ticketing System for Existing Units
• Resolve Hosted POS and Mobile Configuration and Reporting Issues Escalated through Vendor Help Desks
• Edit and Verify Data Imports and Exports Meet Standard File Specifications
• Perform requested Updates to Standard Database Content
• Uphold Standard Database Integrity for Hosted Point of Sale and Mobile Solutions

QUALIFICATIONS

• Strong Knowledge of Point-of-Sale Solutions and Mobile Technologies – Back of House Configuration experience required – restaurant industry – POS Systems preferred are Agilysys, Nextep, or Volante.
• Customer Service/Help Desk/Remote Support Experience or Equivalent.
• Strong Written and Oral Communication and Interpersonal Skills with Extensive Knowledge of Microsoft Office Programs.
• Ability to Effectively Prioritize and Execute Multiple Concurrent Tasks.
• Strong Analytical Thinking and Problem-Solving Capabilities.
• Ability to Quickly Adapt to Shifting Priorities, Demands and Timelines.
• Basic Knowledge of Computer Network Infrastructure Design and Communications