Customer Service Rep 1 - Fargo, North Dakota
Customer Service
Fargo North Dakota Contract Dec 6, 2024
Customer Service Rep

Location: Fargo, North Dakota (Afternoon Shift 5:30 am-2:00 pm, M-F)
Pay: $20/hr
Duration: Contract with the potential to hire 

Responsibilities:
  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamp
  • Process changes or cancellations to delivery orders
Qualifications:
  • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
    It’d be great if you also have:
  • High school diploma or equivalent
  • 1-year related experience preferably within a call center environment
  • Strong customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN008