Network Technology Specialist
Location: Charlotte, NC (Currently the rotation is 1 week in office every 4 -5 weeks. We are looking into updating this rotation.  It may soon be a bi-weekly rotation)
Duration: 6 months, contract
Pay: $24-25/hr

JOB DESCRIPTION  
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

This position in our Digital Operations Organization will assist with remote network setups, configurations, and support while maintaining strict PCI standards for retail operations.  The incumbent will interface with the company’s Cyber Security and Technology Deliver teams, Internet Service Providers, POS vendors, and business. This company is the leading digital and innovative company within the company and creating cutting-edge digital experiences for our many clients.  We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user’s actual needs. We design products and services to create experiences that improve the lives of our clients and users. Solving complex problems is not work, it’s fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know.  

RESPONSIBILITIES 

• Support will be provided via Phone Calls and via Portal
• Support delivery, configuration, and business of retail in-unit Internet connectivity and associated networked hardware within remote field operations, there may be instances where the resource will be asked to go onsite and assist.
• Responsible for providing remote in-unit network support which may include troubleshooting and resolving issues related to WAN/LAN/ISP connectivity, enterprise and/or local wireless solutions, local firewall, and VPN configurations.
• Validate and support PCI Compliant Network designs in a variety of enterprise operations
• Assist with review, design, and troubleshooting of network security configurations on remote in-unit network equipment supporting new and existing implementations.
• Work close with various internal in-unit support teams as well as 3^rd party vendors, and technicians to install business-class internet services and provide technical support to resolve a variety of network issues within operations
• Work closely with security and operational implementation teams to assure security controls are implemented successfully, monitored, and in accordance with current security policies.
• Execute remediation and response mechanisms to address audit recommendations and observations
• Provide excellent customer service to our in-unit managers and customers both internal and external
• Participate in Support On-call rotation with team members to provide operational support after hours. 

QUALIFICATIONS

• 5+ years’ experience with remote problem diagnosis, troubleshooting, and issue resolution of software and hardware configuration problems in a LAN/WAN environment.
• 5+ years of networking experience, with extensive knowledge of TCP/IP, DNS,
• CCNA certification required; significant related experience may be considered in lieu of certification
• Must have a working knowledge of PCI DSS standards and design considerations for network connectivity in a retail environment
• Knowledge of VPN Technologies, Internet connectivity options, and other remote connectivity methods/tools.
• Working experience with Cisco network hardware required.  Experience with Cloud Managed network systems such as Cisco-Meraki preferred.
• Ability to establish and maintain strong working rapport with users, vendors and network engineering staff in a dynamic team-oriented environment.
• Excellent verbal and written communication skills
• Track record and uncompromising commitment to providing excellent customer service and value to our business at all touchpoints

Category Code: JN008