CWR-Customer Service Rep I
Customer Service
Customer Service
Northlake , Illinois Contract Dec 19, 2024
Customer Service Representative
Location: Northlake, IL
Schedule: Monday-Saturday 7am-7pm
Compensation: $18.00 hourly
Responsibilities:
Location: Northlake, IL
Schedule: Monday-Saturday 7am-7pm
Compensation: $18.00 hourly
Responsibilities:
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- It’d be great if you also have:
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN008