Data Center Technical Services Specialist
Information Technology
Information Technology
Charlotte , North Carolina Contract To Hire Oct 18, 2024
Data Center Technical Services Specialist
Location: Charlotte, NC (The associates will work 3 days @ 36 hours one week and then 4 days @ 48 hours the following week. The expectation is that the associate will be at the office due to some job responsibilities that must take place at the office.)
Shift: 7am – 7pm
Duration: 3-month contract w/ potential to hire
Pay: $18-20 per hour
JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
The Data Center Technical Services Specialist position is responsible for systems support, monitoring, maintenance, and problem escalation for systems, applications, and networks that are a part of this company’s core infrastructure. The Technical Services Specialist works as a member of the User Support Services team and is charged with understanding the goals/objectives of that team and how it supports those of the Enterprise Architecture & Shared Services Technology team
RESPONSIBILITIES
Location: Charlotte, NC (The associates will work 3 days @ 36 hours one week and then 4 days @ 48 hours the following week. The expectation is that the associate will be at the office due to some job responsibilities that must take place at the office.)
Shift: 7am – 7pm
Duration: 3-month contract w/ potential to hire
Pay: $18-20 per hour
JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
The Data Center Technical Services Specialist position is responsible for systems support, monitoring, maintenance, and problem escalation for systems, applications, and networks that are a part of this company’s core infrastructure. The Technical Services Specialist works as a member of the User Support Services team and is charged with understanding the goals/objectives of that team and how it supports those of the Enterprise Architecture & Shared Services Technology team
RESPONSIBILITIES
- Set up system and service monitoring according to established standards and processes.
- Monitor systems, service statuses, scheduled jobs, and scripts in real time, logging incidents and alerts per defined standards.
- Provide Tier 1 support, troubleshooting, and escalate issues as needed following escalation protocols.
- Communicate shift logs to stakeholders and ensure smooth handoff at shift changes.
- Manage and execute job actions, including starting, stopping, pausing, and forecasting job schedules.
- Print weekly and off-cycle checks, adhering to payroll processing standards.
- Provide after-hours support, conduct Data Center walk-throughs, and ensure security and system integrity.
- Collaborate with IT teams and end users to understand project requirements and recommend sustainable solutions.
- Actively identify opportunities to automate manual processes and enhance organizational efficiency.
- Build trust through open communication and problem-solving across teams.
- Independently manage tasks, align work with team priorities, and meet deadlines.
- Maintain accurate documentation, update project statuses, and communicate progress clearly to stakeholders.
- Participate in team meetings, contribute to strategic planning, and promote a positive and collaborative work environment.
- Ensure project security and continuity, identifying risks and providing technical expertise to maintain operational reliability.
- Acknowledge and resolve support tickets efficiently, providing timely updates and escalating issues as necessary.
- Typically, 1-5 years of experience
- Data Center and/or Network Operations Center.
- Monitoring tools such as AlertBot, SolarWinds, Splunk, Zabbix.
- Job scheduling tools such as UC4 and SAP
- Bachelor’s degree in Management Information Systems, Computer Science, Computer Information Systems or equivalent combination of education and experience.
- Excellent verbal and written communication skills.
- Excellent critical thinking and problem-solving skills.
- Positive attitude and solutions-oriented thinking.
- Excellent customer service skills.
- Ability to communicate technical concepts to both technical and non-technical audiences.
- Ability to work in a fast-paced environment and adapt to change.
Category Code: JN008