Hardware Transition Engineer
Information Technology
Information Technology
Charlotte , North Carolina Contract To Hire Sep 6, 2024
Hardware Desktop Support
Location: Hybrid (Charlotte, North Carolina)
Duration: 6 Months, Contract to Hire
Pay: $20/hr
JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
The Hardware Transition Engineer is responsible for coordinating and facilitating the setup and delivery of workstations for new hires and the organization workstation refresh schedule. They are charged with surveying, ordering, receiving, configuring, and delivering workstations to support the computing needs of company users. The Hardware Transition Engineer works as a member of the Hardware Transition team and is charged to understand the goals/objectives of that team.
RESPONSIBILITIES
Location: Hybrid (Charlotte, North Carolina)
Duration: 6 Months, Contract to Hire
Pay: $20/hr
JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
The Hardware Transition Engineer is responsible for coordinating and facilitating the setup and delivery of workstations for new hires and the organization workstation refresh schedule. They are charged with surveying, ordering, receiving, configuring, and delivering workstations to support the computing needs of company users. The Hardware Transition Engineer works as a member of the Hardware Transition team and is charged to understand the goals/objectives of that team.
RESPONSIBILITIES
- Provide analysis and assist end users to match computing needs to approved hardware options.
- Distribute quarterly survey process for lease life cycle candidates.
- Coordinate vendor bulk orders and maintain inventories for refresh cycles.
- Maintain End User lifecycle processes, procedures, and documentation.
- Order, receive, setup, and distribute user workstations for new hires and in alignment with the approved workstation refresh life cycle.
- Coordinate and track vendor orders and keep management and customers informed of order status.
- Perform warranty and non-warranty hardware repairs as a Self-Maintainer through our hardware vendors (Dell / HP / Lenovo / Apple)
- Track workstations in alignment with established asset management processes.
- Receive and decommission end of use/life PC equipment in alignment with established processes and standards.
- Back-up and migrate data for workstation replacements in alignment with established departmental standards, ensuring compliance with legal retention policies.
- Migrate user profile settings and data to refreshed equipment to minimize user impact.
- Coordinate and facilitate shipping activities for equipment in alignment with established processes.
- Return End of Lease equipment to leasing & disposal companies.
- Serve as primary resource for hardware escalations.
- Provide Tier 2 support for workstation software / vendor issue.
- Typically, 5+ years’ experience
- Experience with hardware, software, and peripheral devices in an enterprise environment.
- Experience with device lifecycle management, disposal, and legal retention.
- Experience troubleshooting software / hardware issues.
- Proficiency with root cause analysis
- Experience with imaging products (ie. Ghost, MDT, SCCM, etc.)
- Asset management systems & processes
- Experience with the following OS:
- Microsoft Workstation OS (Windows 11/10/8/7)
- Apple OS (iOS, OS x)
- Experience with the following endpoint software products.
- Microsoft Office / Office 365
- Adobe Software
- A+ Hardware Certification desired
- Lenovo / Dell / HP / Apple Hardware Certification desired
- Bachelor’s degree in computer science, or combination of education and experience.
- Excellent verbal and written communication skills.
- Excellent critical thinking and problem-solving skills.
- Positive attitude and solutions-oriented thinking.
- Ability to communicate technical concepts to both technical and non-technical audiences.
- Ability to work in a fast-paced environment and adapt to change.
Category Code: JN008