ITIL Procedure Writer
Information Technology
Boston Massachusetts Contract Jun 2, 2023

ITIL Procedure Writer

Duration: 6 Months, Contract
Pay: $50-55 per hour

Pushing the bounds of the retail world, this company is highly successful and accumulates over fifty billion dollars in annual revenue. Diversity of thought, community, and even location is paramount to this company, which is why this company has expanded their communal reach to over two thousand different storefronts. With a mind for diversity, this company understands the worth of their employees and they strive to create a practical work life balance for their employees. This practical and diverse mentality is extended to the ample opportunities that they offer to their employees, including overtime for contractors, as well as other monetary and title-based incentives. Longevity of employment is pivotal to this company, and they actively search and create long term employment options even for contractors. Between the diversity that this company offers and the job security that this company offers, even to contactors, this company proves that it has an unequivocal entrepreneurial spirit and is insurmountably invested in their employees.

The Procedure writer will collaborate with stakeholders to identify process document needs. This candidate will work with stakeholders to research processes and determine how best to document, create and publish specifications, standards, work practices and procedural documentation with established deadlines, and determine best ways to ensure documents meet corporate style guidelines.


  • Familiar with ITIL best practices around ITSM processes Incident, Change, Release, Problem, Capacity Management including Knowledge Management.
  • Produce High quality documentation.
  • Analyze existing, any potential content, data, and documents to generate valuable information for the documents.
  • Working with internal resources to produce and document requirements.


  • Bachelor’s degree in technical writing or other related field or equivalent experience
  • 2-5 years technical writing/documentation experience


  • Strong attention to detail and emphasis on quality of documentation.
  • Demonstrated time management skills and ability to manage multiple projects at once.
  • Demonstrated skills in producing high quality technical documentation Experience in Microsoft Suite


  • Demonstrated time management skills and ability to manage multiple projects at once.
  • Demonstrate excellent verbal and written communications skills so they can communicate with others about the work they are performing.

Category Code: JN008